Guests want flexibility. They don’t want to feel alone.
Late flights, traffic, delayed ferries and unexpected changes are part of travelling. For many guests, being able to arrive at the property when it suits them is a huge advantage.
That’s why self check-in can be an excellent solution for holiday rentals.
But there’s an important distinction:
Self check-in should remove the stress of arrival—not the feeling of being welcomed.
Here are 5 things that make the difference.
A guest shouldn’t have to panic because their flight lands at 10:30 p.m.
Self check-in allows them to arrive when it’s convenient for them, without requiring someone to wait at the property.
That’s particularly useful in Mallorca, where flights and ferries can arrive at very different times.
Self check-in only works if it’s genuinely easy.
Clear instructions, photographs, access codes and all the necessary information should be sent before arrival.
The guest should be thinking:
“That was easy.”
Not:
“Where the hell am I supposed to go?”
Technology can open the door.
It can’t replace hospitality.
Guests should always know who to contact if something goes wrong and receive a quick response when they need help.
The best combination is independence with someone available behind the scenes.
Convenience shouldn’t come at the expense of security.
Unique access codes, secure key systems and good access management help protect both the property and the guests.
A professional system should also allow the owner or manager to know who has access and when.
A personalised message, useful local recommendations, clear information and a few thoughtful details can make guests feel expected before they even arrive.
The technology handles the access.
The people create the experience.
Self check-in doesn’t have to make hospitality impersonal.
Done properly, it gives guests freedom and flexibility, while allowing the property manager to remain available and attentive throughout the stay.
At myOM, we believe technology should make hospitality easier—not replace it.
Self check-in should remove the stress of arrival—not the feeling of being welcomed.
Would you rather have a personal welcome or the freedom to check in whenever you arrive?